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Services

Mti Systems provides a comprehensive set of services to customers before, during and after a purchase.

Consulting and enterprise architecture that would include the people the services and technologies for the design, planning, and implementation, using a holistic approach at all times, for the successful development and execution through the business, information, process, and technology changes necessary to execute these strategies.

Offering managed services, practicing day-to-day IT management responsibilities and functions as a strategic method for improving operations and provide valuable insights that will save our customer’s time and optimize operations. That would include, health checks, proactive guidance and advice, system administrator assistance, system configuration assistance, upgrade help etc 

Professional services where our team will share with customers best practices and industry trends to help them architect and setup their solution, and also make decisions throughout the project implementation.

Transition and advanced data migration services whether our customers are moving to new platform, are consolidating, relocating or optimizing their system. 

Customer care covering from answering questions to remote technical troubleshooting and advanced issue detection, a personalized service and SLAs 24x7.

Training and sharing knowledge

Virtualization

At Mti systems we offer a premier standard of consultancy services in all areas of virtualization. Our approach is based on extensive experience in delivering the very best solutions designed to meet the business and operational requirements of any organization.

Any engagement with a customer begins with a two way dialogue to assess the needs that are to be addressed by any solution. Only once agreement on the areas to be targeted has been achieved can we begin to offer our impartial advice on the correct methodologies to be followed to achieve the desired result. Our experience has shown to us and to our customers that the first step of any proposed solution is crucial to ensuring that projects can be relied on to deliver the benefits that were originally sought.

 We have formalized this approach to offer two levels of consultative review that provide customers with strategies that are tailored to their individual needs and requirements to ensure that the benefits of virtualization are actually delivered.

 Virtualization is a dynamic and agile response to not only meeting the immediate or known needs and requirements but also one that provides scalability and flexibility that isn’t available via other current technologies.

 Virtualization does however require experienced and knowledgeable professionals to combine the correct combination of technologies to deliver coherent strategies on which businesses can base their information systems.

 Our services include:

 Virtualization Design & Implementation Services

  • Virtualization of existing physical infrastructure
  • Virtualization in integrated , Convergent , Hyper- Convergent Infrsastructure or the Cloud mainly AWS
  • Use of the industries most popular Hypervisors such as VMWARE , Hyper-V , AHV (Nutanix) , KVM
  • Storage and network redesign and implementation
  • Storage interface consolidation

Data migration

Data migration with Mti’s Data Migration services can help you reduce the costs and risks of these IT initiatives by accelerating data migrations, lowering labor expenses, minimizing lease and maintenance overlaps, and virtually eliminating application outages. By accelerating the data migration, mti can help you deploy smarter and more cost-efficient technologies with minimal disruption to your business.

We can help you

  • Do it faster
  • Lower labor expenses
  • Reduce lease and maintenance overlap costs
  • Minimize planned and unplanned outages

With any infrastructure change – whether you are moving to new hardware, consolidating, relocating or optimizing storage – you have to move data. But migrating data is often complex, risky, and costly and can impact application availability and performance.

 

Support

Mti Customer support Services offers a wide range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product

IT integration can help increase business efficiency and improve margins. In a tightly integrated, highly optimized IT environment, a component outage can be amplified as it ripples across your business.

MTI Technical Support Services maintain higher availability and IT performance with integrated maintenance and technical support for different hardware and software solutions. Our comprehensive portfolio of services is designed to help you resolve problems more quickly and prevent problems before they occur, protect your IT environment during both warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty technical support coverage, we offer highly skilled technicians who can provide around-the-clock remote or onsite support with a single point of contact. We can help simplify your technical support strategy through single-point-of-contact services for many different manufactures products that will include enhanced service levels and managed support options For larger environments, the set of support includes typically :

  •  installing and configuring computer hardware, software, systems, networks, peripherals
  • planning and undertaking scheduled maintenance upgrades
  • talking to clients and computer users to determine the nature of problems
  • responding to breakdowns
  • investigating, diagnosing and solving computer software and hardware faults
  • repairing equipment and replacing parts
  • supervising junior engineering and technical staff
  • agreeing timescales
  • obtaining replacement or specialist components, fixtures or fittings
  • checking computer equipment for electrical and environmental safety
  • managing stocks of equipment, consumables and other supplies.
  • Training
  • Documentation

 MTI provides shift and on-call work, particularly where computing equipment is in continual 24-hour operation.